Refund Policy

At CalmX, we stand behind the quality of our products and offer a 90-Day Money-Back Guarantee to ensure your confidence when shopping with us.

90-Day Money-Back Guarantee

If you are not satisfied with your purchase, you may request a return within 90 days of receiving your order.

To be eligible for a refund, the following conditions must be met:

• The product must be unused.
• The product must be returned in its original packaging.
• The product must not have been opened, activated, or used in any way.

For hygiene and safety reasons, we cannot accept returns or issue refunds for products that have been opened or used.

Return Shipping & Restocking Fee

Approved returns are subject to a $15 return processing fee, which will be deducted from your refund.

Customers are responsible for safely returning the item to us. We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items without tracking.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery. We will work with you to resolve the issue as quickly as possible.

How to Request a Return

To start a return, please contact our customer support team at:

Email: info@calmx.com

Please include:

• Your order number
• Your full name
• A brief description of your request
• Photos of the product (if applicable)

Our team will provide you with the return instructions if your request is eligible.

Refund Processing

Once your returned item has been received and inspected, we will notify you of the status of your refund.

If approved, your refund (minus the $15 return processing fee) will be issued to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.